TERMS OF SALE
Welcome to Elix Homes Limited. Kindly note that when you place an order via this medium (i.e this website www.elix.com.ng),the terms and conditions below shall govern our relationship.
1. ABOUT US
This website (www.elix.com.ng) is owned and operated by Elix Homes Limited, a limited liability company incorporated in Nigeria with its registered office at 41, Olufemi Peters street, Ire-Akari Estate, Isolo, Lagos. By accessing this website to place orders and/ or request delivery, you do agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this website.
Elix Homes Limited reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order.
2. PLACING YOUR ORDER
i. You can place your order by following the steps illustrated on our website. By placing an order, you acknowledge that you are under obligation to pay for the products.
ii. After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order.
iii. If you are paying by debit card, we will authorize your debit card payment.
iv. Once payment has been authorized and we have determined the availability of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you.
v. We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with the details.
vi. It is recommended that you retain all e-mails relating to your order and contract.
vii. The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us. (For details see the contact page of the Website).
viii. Once the customer’s order has been processed and confirmed, production of the order commences and cannot be stopped.
ix. Once an order is placed and accepted by us, you are expected to make a deposit of 80% of the price and the 20% balance shall be paid upon notification from us that your order is ready for delivery.
x. Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
xi. Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail or call 08103111702 for further assistance.
xii. If there are any changes in the contact details, please let us know within 24hrs before dispatch.
3. IMAGES AND SIZING
i. Pictures and Images on the website are for illustration purposes only. We cannot guarantee that your computer will display the colours accurately on your screen or reflect the colour of the products. The products delivered to you may vary slightly from those images. We provide dimensions and measurements in the description of your products, it is your responsibility to check that the actual size of each item is suitable for purpose.
i. All orders are subject to availability of the products and the materials used for making the products. If for any reason, the products you have ordered are not available or subject to any delay, we will inform you as soon as possible.
5. PRICES OF PRODUCTS
i. Unless stated otherwise, the prices shown on our site are inclusive of VAT but exclude delivery costs which will be added to the total amount due. Delivery fee can be calculated according to the size, location, and the weight of your product. For more delivery details, please refer to our delivery page.
ii. The price of any product may change from time to time but changes will not affect any order accepted by us.
iii. Even as we try to ensure all the prices listed on our website are correct, errors may occur. As soon as we discover there is an error in the price of the products, you will be notified immediately and then give the option of re-confirming your order at the correct price or cancelling your order.
i. We accept payment with the payment method stated on our site. By submitting an order through our site, you are confirming the payment details are valid and correct.
ii. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
i. Our delivery dates will be stated on each of the products on the site. Please note that these dates are estimates. Please find out more details on our delivery page.
ii. We only deliver to addresses in Lagos. Please call 081013111702 if your location is outside Lagos.
iii. Once you have placed an order online, we will send you an order confirmation mail which will indicate your estimated delivery date.
We do try to meet estimated delivery dates, however there are times when we are unable to do this due to some unforeseen circumstances. If we are unable to meet the expected delivery date, we will contact you with a new delivery date.
iv. We will send you a mail 72 hrs prior to the delivery date to confirm whether you will be available to accept the products. If you will not be available, please request a new date as soon as possible in no later than 48 hrs before the planned delivery date by speaking to any of our customer service. You acknowledge that you may be required to provide proof of address and identification (in the form of photo identification) prior to delivery being made.
v. Any dates specified by us for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
vi. If for any reason you fail to accept delivery of any of the Products when they are ready for delivery, or we are unable to deliver the Products on time because you have not provided appropriate instructions, documents, licenses or authorizations: risk in the Products shall pass to you (including for loss or damage caused by your negligence).
vii. If we are requested to re-deliver the Products following a failed delivery, we reserve the right to make an additional charge for such re-delivery.
We may deliver the Products by separate installments. Each separate installment shall be a separate Contract and no cancellation or termination of any one Contract relating to an installment shall entitle you to repudiate or cancel any other Contract or installment.
viii. You shall be required to notify us of any delivery shortages within 24 hours of delivery. If you fail to notify us of any such shortages within this time scale, you shall be deemed to have accepted delivery of all Products.
ix. Selected furniture items are made-to-order. These goods are produced only upon the request and confirmation of your order. Any cancellations for made-to-order items will need to be made within 14 days from the date your order was placed, after which all goods noted as made-to-order on our website will be subject to a cancellation charge of 20% of the price of the goods. This will be deducted from any refund due to you.
x. Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.
xi. You can review your current status of your order by logging on to My Order section of your on our site.
xii. Ownership of the products will be passed to you when we receive full payment of the amount upon delivery including delivery charges.
8. CANCELLATION POLICY
i. Right to Cancel
Where you place an order through Elix.com.ng, you have the right to cancel the order and we will provide a full refund of the payment you made. To exercise the right to cancel, you must inform us of the decision to cancel the contract by contacting our customer service on 09037107774 before processing of your order begins.We will make refunds using the same means of payment you used for the initial transaction.
ii. Faulty or mis-described goods
If you are returning the products ordered under which they are faulty or mis-described
and the product has been delivered to you before you decide to cancel, you must
return the goods to us without delay and in any event not later than 3 days.
We will make refunds using the same means of payment you used for the initial
iii. Whilst the Products are your possession, you shall be under a statutory duty to take reasonable care of the Products.
For the avoidance of doubt, there shall be no right to cancel any Contract if the Products: (i) were purchased on site at our premises; or (ii) if you have used and/or defaced the items; (iii) if the customer’s name is inscribed or monogrammed on the products by the manufacturer.
If you elect to cancel the Contract, you shall at your own cost return the Products to our premises.
If we delivered the Products using a delivery service, the cost of such delivery service may be deducted from any amount refunded.
9. SALES PROMOTION
From time to time, we may run sales promotion or offer other incentives when you
purchase products from us.
10. GIFT VOUCHERS
I. Gift vouchers can be purchased through our site and are valid for one year from the date of issue.
ii. The value of any gift voucher will be deducted from the total cost of your order.
iii. Gift vouchers can be purchased from
N5,000 to N40,000.
iv. If you have questions or have issues redeeming your voucher, please contact us on 09037107774.
11. OUR LIABILITY
i. In the event of a fault in our products, you are to notify us on or before 2weeks after
and we will repair, exchange the products or refund you in full.
ii. In the event of cancellation, Our liability to you under this general terms and condition shall not exceed the price for the products purchased through Elix.com.ng
iii. We will not be liable to you for any loss or damage you suffer that is reasonable foreseeable by the both of us by the time your order was accepted.
iv. Despite the limitations, we do not in any way limit our liability to you for death, personal injury or fraud caused by our negligence.
v. These general terms and conditions will not affect your rights under law which cannot be otherwise excluded.
12. EVENT BEYOND OUR REASONABLE CONTROL
We reserve the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Products ordered by the Customer (without liability to the Customer) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to us to terminate the Contract.
13. RESOLVING DISPUTES
If you have any dispute relating to any of our agreement with you, kindly contact us at firstname.lastname@example.org.
Each of the paragraphs of these terms and conditions operates separately, in the event that one or more of these terms is held to be invalid by relevant authorities, the remaining paragraphs will remain effective.
15. ENTIRE AGREEMENT
These Terms and Conditions sets out the written terms of our contract with you for the purchase of the Products. If part of these Terms and Conditions cannot be enforced then the remainder will still apply to our relationship.
16. THESE TERMS AND CONDITIONS
We reserve the right to modify or update the terms and conditions at any time. Any
changes made to the terms and conditions will be effective for all new orders placed
after change is published on elix.com.ng online.
Your personal information such as your contact details will be kept and used by us
18. LAW AND JURISDICTION
These terms and conditions are governed by Nigerian law. This implies that a contract
made or the purchase of products made through our site or any dispute or claim arising
from it will be governed by Nigerian law.
19. CONTACTING US
If you have any queries about these terms and conditions, send an email to
email@example.com or contact us on 09037107774(Mon - Fri 9am - 6pm)
Last updated: 31st August 2015